velvet caviar customer service

Ordered from them yesterday and the address had been misspelled, popped them an email and got a reply the next day stating it would be sorted. And when I got the box, one phone grip was damaged and one whole case was missing. Ridiculous. Which makes me wonder how many negative reviews they delete off their website. Hi *****, sorry to hear about the delay in your shipment. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. your products not stand up to last for 30 days? These enamel keychains feature individually stylized text renderings of the 12 zodiacal signs in fun and bright colors, accompanied by a detachable charm sporting the Velvet Caviar logo. The rings adhesive is meant to stick on any of our matte or gloss cases. 20% OFF Verified Get 20% Off Your Order at Velvet Caviar (Site-Wide) Remember To Finish Your Transaction! If I could give less than 1 star, I would. Never again. I would not have ordered this case if they were honest with their shipping since I need it on a certain date, and now it will be late. I asked them why they behave like this and why they wouldn't speak to me and address my request and at least actually say no, but they continued to repeat the same thing and just ignored everything else.They were incredibly dismissive, demeaning and it was extremely insulting. FAQ How to Contact Velvet Caviar Customer Service Get Access to Exclusive Deals About Velvet Caviar Finding a cell phone case that's both stylish and offers high protection is a difficult task. The Holo Nebula Case is by far the best case I'd ever had. The Red Camo iPhone Case sports an eye-catching camo pattern with varying shades of vibrant red and black. If no updates by the end of the week, we are happy to ****** the order. I asked for a return label and not to be changed the $5.00 restocking fee. Don't wait your time, In the back of my ring stand there is the adhesive gray with a red . Never buy from Velvet Caviar! The one and only update I have received was on January 3. USPS Priority International (2-5 business days): USPS First Class (8-12 business days for Australia, Europe, UK; 8-21 business days for other countries): Complete the returns form found on velvetcaviar.com/pages/return-policy, Package up unused items in the original packaging with the original packing slip, Complete the exchange form found on velvetcaviar.com/pages/return-policy, Package up unused items in the original packaging and attach the pre-paid postage label. According to their site and their confirmation email, the only way to make changes is to send a message through their web portal, which I did. After she opened the gift and tried to put her phone in it, we realized it was for the wrong iPhone model. How does this place stay in business? All I want is my money back. Absolute THIEVES. They also advertise free returns but that's not true you have to pay to ship it back. Velvet Caviar ranks 7th among Mobile Accessories sites. Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. The battery does not charge fast as it stated on the product description. I was very patient up until recently. The company is saying that it makes it clear that the magsafe cases and batteries only work for iphones. Items were not sent within the time period they promised. Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc. All orders are shipped from either Brooklyn or Salt Lake City. I placed an order on December 29. Bought a Christmas gift for my daughter in November, an iPhone case she wanted. Customer service is available Monday-Friday, 9am-5pm EST. The brand has since expanded into other tech accessories, like laptop and AirPod cases. Im kinda bummed because I love the cute cases they come out with but, just because of shipping experiences and how there customer service dealt with it I probably wouldnt risk ordering from them again. Not sure how they are in business when their products dont work. I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. I replied by saying I was already promised the 20% would be retroactively added. For non iPhone devices, the Power Pack may not attach to the phone like the images. If that is the case I should not be able to select it out of the mag safe category. This is ludicrous! Turns out some of the stuff I want was out of stock, literally email after email, they kept telling me they ran out of stock or the substitute order. So i gave 2 stars, because i love how cute the cases are. Neither shipping location should affect the promised delivery times. The Velvet Caviar Nebula iPhone Case is a clear gloss case covered with a translucent gleam that changes pattern as it catches the light at different angles. Velvet Caviar is not responsible for any price differences determined by your bank. They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. Expect a reply withing 1 business day. The customer service is lame and shady. Junk products and bad customer service. Community Videos About See all Designs you'll love with protection you can count on. In the Cell Phone Accessory Store category. And when I got the box, one phone grip was damaged and one whole case was missing. All I want is a refund. Ordered from them yesterday and the address had been misspelled, popped them an email and got a reply the next day stating it would be sorted. Velvet Caviar ranks 7th among Mobile Accessories sites. Velvet Caviar iPhone cases quickly blew up after launch, and now have fans around the world. . Velvet Caviar Designed for iPhone 14 Plus Case for Women [8ft Drop Tested] Compatible with MagSafe - Cute Magnetic Protective Phone Cover (Black Leopard) 4.0 (11) $2999$45.00. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We apologize for the poor customer service experience you had. They use false advertisement regarding the product that it has a powerful charge. terrible service ordered 2 cases on 2/20 received a bogus tracking number-credit card was charged but no shipment was ever made. Customer service contacts and company information. So u basically pay almost whole amount to just keep it. Customer service does NOT invite return customers for sure!! Velvet Caviar may offer a complimentaryreplacement shipment. If you ordered after 1pm EST on a Friday, your order will be shipped the following week. Im happy to report the case arrived in a timely manner, was the correct product, and the quality was a lot higher than expected! At just $12 each, how could you not grab one of these trendy astrological accessories? You can also now get a Velvet Caviar charging case for $65, with many designs available. Customer Reviews are not used in the calculation of BBB Rating. Hope to get some help, but still not a fan of my first experience. This is extremely infuriating and it feels like I got scammed because I never got my items. We use dedicated people and clever technology to safeguard our platform. Tip for consumers:Do not ever accept any refunds for missing items n make u pay ship item back. They have some of the best patterns & designs that I have seen & their cases are super protective without being big & bulky or restricting access to any side buttons. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. This keychain is in the shape of a fist and features the colors of multiple skin tones, reinforcing the message of supporting racial equality. You're basically paying for a designer battery packet. Velvet Caviar is actively using 75 technologies for its website, according to BuiltWith. Date of experience: April 24, 2023 Brenda Aquino 1 review US Mar 6, 2023 Late and missing items This Velvet Caviar review will now look at the most important factor: what customers think about these products. The Nebula Samsung Galaxy Case features a holographic design with an ever-morphing mix of blue, pink, and purple. My order is lost in the mail and they wont issue a refund! I have been a customer of Velvet Caviar for a long time. This Velvet Caviar review will now cover some of the great promotions and discounts that the brand offers. If I wanted my money back, I would need to return the order and I would not be compensated for shipping. I have 8 so far and one more on the way. Even ***** ****** won't clean it. Hello Madison! Would definitely order from them again. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Avoid! Takes around 10 days to arrive from the US. They sell an inferior product, and they treat people like . Probably a month and a half. And the adress I put it for IS my address. Delays may be experienced during holidays. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Also, check to make sure the ring is sticky on all areas of the adhesive. BBB Business Profiles are subject to change at any time. The patterns are always so cute and and cases are always so protective! International Association of Better Business Bureaus. It took an hour to charge my iPhone to 100%. I needed it in a few days so I selected 2-5 day shipping to Canada, which cost $30 (! I do like them. Companies can ask for reviews via automatic invitations. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Only one code can be used on a purchase. Anyways. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. /: Always have amazing discounts. We will notify you via email at the time of shipment. I have never received such poor customer service in my life. Why so short of time, do. I do see that your order is out for delivery as of today 2/7 via USPS. 2023 Trustpilot A/S. POLICY:Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. Qualifying items can also be exchanged using the following steps: As with returns, you can expect the return to be processed within 5-7 business days. All shipped orders become the responsibility of USPS. I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. This gloss finish cases pretty design features pastel-colored marble split up by shimmering rose gold chrome lines. Note that shipments sent outside of the US may be subject to custom fees, which are the customers responsibility. Okay that's fine. All rights reserved. 0/10 stars and Ill be sure to tell anyone who will listen just how incompetent they truly are! Buyer beware. Won't buy from them ever again. When you order from ******, and it says 2 days, it comes in 2 days! Velvet Caviar is a Manufacturing, Apparel & Accessories, and Retail company located in Glen Cove, New York with $5.00 Million in revenue and 17 employees. This Velvet Caviar review will now take you through the brands return and exchange policies. What kind of company doesnt do refunds?!?! Our goal is to bring together the latest and best protective products for your phones, safe, easy-to-use, and customer-friendly online shopping environment so that you don't have to waste your time scouring the internet in search of that illusive case, sleeve, or protector. At this point, I just wanted a refund and then said they couldnt. Thats where Velvet Caviar comes in. Almost a week later I finally get the return label and send the first order back. JESSA did not even acknowledge that I was upset over this and that I was a 3rd time repeat customer willing to still make another purchase. They have told me i was using it on the wrong item, that i am not putting on right, all kinds of things. Pre-order items ship once the item becomes available. Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do? But I've spent over 100$ on their shop and the fact that they refuse to give a coupon code to customers after doing what was required, straight up lying to get 5 star reviews is vile. I ordered a phone case and battery pack for my iPhone 2 weeks ago. The Power Pack would need to be laid on a table and phone placed on top of it to charge or using the ****C power cord provided. I have bought cases from this company a few times. Their mag battery packs are crap! The case itself is clear and it protects my phone to the max it's really thick and lifted so my screen does not get sratch. The company also has a facility in Salt Lake City, Utah. Many fashion cases provide little protection, while expensive protective cases often feature uninspiring designs. I wouldn't hesitate. Reviewers satisfied with Velvet Caviar most frequently mention customer service, phone case, and high quality. Join Prime to buy this item at $17.99. Seems like they have a sad little crew of mean girls working for them with zero people skills.I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. I have yet to receive my order, nor get any answers and all I have to show for this is a hole in my bank account. mine came in and its falling away from the case as soon as i pick it up? The customer service is lame and shady. Their mag battery packs are crap! Verification can help ensure real people write reviews about real companies. When I contacted them, they told me that there is a 2 day processing time, and THEN the 2-5 day shipping time. Disappointed that the magnetic charger I bought did not stick to the case and even when I laid the case down with it the battery kept disconnecting. I contact them again and they said they'd email me one. A cheap plastic circle that wont stick on my phoneRidiculous. I recently lost my phone in the Ocean of Alaska on a rocky beach! I get an email asking for a photo of the case. Hope to get some help, but still not a fan of my first experience. This person Kim had told me to submit my order, knowing she couldn't add the 20% retroactively. So they lied to get a review and have refused to further respond to my tickets about it. They're very cute and very protective. For them not to lose money they dont give you a refund in original payment, instead they give you credit so they can keep your money in their company. The phone cases are cute, HOWEVER the case I received was so tight that it was almost impossible to get on, I ended up cracking the protective screen on my iphone. Absolute THIEVES. All of the emails look fake and/or computer generated. They just kept repeating the same thing over again, that they could send a new ring, and then would ignore the rest of what I wrote. I bought a magnet battery along with their mag safe case for best compatibility. It is NOT clearly stated on their website as they claim. You can now even buy cute Velvet Caviar masks and keychains. Worst company to buy from I sent my return back to them on April 13th and they claimed they havent received it its already April 29th almost an entire month and they saying contact my post office when they got the item THEY REFUSE TO REFUND ME. Won't buy from them ever again. Since discovering the brand, Ive never purchased a case from anywhere else Definitely recommend this brand highly! this Velvet Caviar cheerleader concluded. The brands tagline, Pretty yet Protective, pretty much sums up its mission. Velvet Caviar founder Michelle Aran launched the brand in 2014 after discovering the difficulty of finding a trendy, unique, and affordable phone case that was also highly protective. Items purchased on sale or as part of a BOGO offer do not qualify for return or exchange. Don't settle for boring phone cases! Years in Business: 9. Business Started: 3/27/2014. They promise 24 hr turnaround, and 14 day return policy.. however they won't respond so you miss your window!!! I ordered aa case to fit my iPhone12 Max Pro. The customer purchased a MagSafe Battery Pack (description on website shows only compatible with iPhone 12 and up) and a case for an 11 *************** 11s do not have MagSafe features) which was also stated in the description and photos of the item. This is ludicrous. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. Can you please track where the items are and have them send it back to your facility? do i need to peel the red coating off to get to the adhesive. Check out these trusted brands below: Your email address will not be published. With almost 1M followers on the brands Instagram account, its clear that Velvet Caviar products are super-popular. Launched in 2014, this Brooklyn-based company makes trendy and high-quality tech accessories. Customer service like that doesnt deserve customers. I would try to call the company but they have no phone number. Three different customer service people emailed the same thread, and all were all the same. All of the emails look fake and/or computer generated. Prom season is here, and you deserve to look and feel amazing for your big party! I also know that when something is promised by an employee, that it has to be fulfilled, even if that employee did not know better and made a mistake.I've never had a problem with customer service teams ever. Required fields are marked *, This field is required Please use a valid email. I worked in a kitchen dealing with steam and barely now the small star details are barely starting to peel, but it isnt the design thats peeling its a clear protective coating to prevent scratching on the design. Hello Rhonda! I sent an eail to the company for exchange information. Worst company to buy from I sent my return back to them on April 13th and they claimed they havent received it its already April 29th almost an entire month and they saying contact my post office when they got the item THEY REFUSE TO REFUND ME. The butterflies are really pretty colors and it looks great with my black iPhone XS. Each customer will be provided with a tracking number via email, allowing you to follow your package. Finding a cell phone case thats both stylish and offers high protection is a difficult task. Looking for a phone case thats more edgy than girly? You can get a Velvet Caviar Macbook case and AirPod case in the same design for $45 and $20, respectively. All I want is my money back. I requested a return and refund from VC and they said it wasn't possible. Such cute cases with even better quality. Will the ring grips damage my case when i decided i no longer want to use it? It's one representative that is rude and doesn't care to compromise. Their mag battery packs are crap! Wont ever buy from them again. Their products can be found on Aliexpress and shein etc, they just slap their name on it. I'm very interested in getting the cotton candy marble and peach glitter case but am worried to do so after reading the feedback here. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. And customer service seemed friendly but they were absolutely useless, my order showed it was staying in the same spot for a long time, and then at one point said it was delivered somewhere else from me, and customer service was not helpful about it. Read honest and unbiased product reviews from our users. Over the weekend, I accidentally ordered a case in the wrong color. The order was placed during a BOGO sale which is typically final sale, however we have reached out to this customer to arrange a return. We appreciate your feedback and are actively working on resolving the issues. I fell for it and submitted the order, thinking a huge company like this wouldn't scam me. Very cute cases! Their customer service is also excellent, definitely sticking with them until the end! Velvet Caviar orders ship within 48 hours, Monday-Friday. Petty? Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. Designs and quality of the cases are amazing! I worked in a kitchen dealing with steam and barely now the small star details are barely starting to peel, but it isnt the design thats peeling its a clear protective coating to prevent scratching on the design. I bought an iPhone case for my wife for Christmas. I have been a loyal customer for several years because 1. To learn more about reviews and trust on sitejabber.com, visit our. Customer service is worthless. I just cant say enough great things about this company and their products! I love all their products and how well they work! Never again. BBB Business Profiles generally cover a three-year reporting period. But then I eventually did receive it thankfully, the shipping people maybe scanned it in wrong?? I wanted to make another purchase and use a promo code but I was having issues with the code so I contacted customer support. The awesome, limited-edition We Stand United Keychain allows you to show your support for the Black Lives Matter movement and the fight against racial injustice. Their shipment time is a complete scam. While phone cases are its bread and butter, Velvet Caviar also makes beanies, masks, water bottles, and super-popular keychains, the last-named of which well check out below. We also suggest leaving it applied to the case & under something heavy overnight! It was pretty protective considering the low price. Won't buy from them ever again. Any other company wouldve had that package at my door within those 3 days. If you have any specific concerns or questions, please provide us with the details, and we will assist you promptly. My order is lost in the mail and they wont issue a refund! Note that these two coupons cannot be used together. Can you please track where the items are and have them send it back to your facility? terrible service ordered 2 cases on 2/20 received a bogus tracking number-credit card was charged but no shipment was ever made. A cheap plastic circle that wont stick on my phoneRidiculous. Im UK based and had no issues with shipping at all. Worth the money. After getting these responses I asked to cancel my order, which they told me I could not do. It's charging performance is not up to par. Orders placed after 1pm EST on Friday are shipped the following week. are they really that bad..? I asked to exchange it from iPhone 13 to iPhone 12 case size, however the company refused an exchange citing it's 14 day return policy. Velvet Caviar Reviews: What Do Customers Think? Second, they emailed me to review the case for a 30% off coupon. Claims in online reviews that these products are made in generic Chinese factories have not been backed up. 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Trusted brands below: your email address will not be used on a purchase wo n't clean it and... Up to par qualify for return or exchange reviews about real companies actively. Finding a cell phone case and battery Pack for my iPhone 2 velvet caviar customer service! To hear about the delay in your shipment bbb Business Profiles are subject to change at any time upfront the... By far the best case i should not be compensated for shipping been backed up about. Its clear that the magsafe cases and batteries only work for iphones responsible for price! 2 stars, because i never got my items having issues with the,. In generic Chinese factories have not been backed up also advertise free returns but that does... Christmas gift for my daughter in November, an iPhone case sports an camo... Honest and unbiased product reviews from our users policy: Before sending a claim, our... Is here, and purple meant to stick on my phoneRidiculous with protection can... 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