Ive reached out to the service center multiple times. Of course, we also cant leave out the fact that you automatically receive coverage for the first 30 days after your purchase. How do I start a claim with SilverRock? Even if you dont intend to purchase an extended policy, that level of protection can help alleviate the pains of buying a used car with any problems the dealer may have missed. Your deductibles raise to $100 at in-network facilities and $200 elsewhere during the extended policy. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat. Some luxury models are not covered, but most Carvana cars may be eligible for the following coverage terms: 5 years/100,000 miles. When the shop received the engine in and stalled it in my car they found a bad part on it and had to send it back for another one. Here we can review any of the policy details you have questions about or simply offer a refresher. Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. Was so excited to get my car back and finally enjoy it when 6 months later started to have problems with the engine again. The lack of roadside assistance is also tough to look past. We strive to make each customers experience both rewarding and pleasant. You also have the option to set yourself up with Goldstar Connect GPS Theft Protection. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Also, this is not a bumper to bumper policy. And I'm so glad I did. !Then Silverock sends you to low end repair places that don't no what there doing or there hands are tide by silver rock giving you garbage parts!!! So much is overlapping. Yes, you can cancel a Carvana Care vehicle service contract. 2 years/60,000 miles . This was my only option, so I dropped off my car at the dealership and called Enterprise to pick me up. Its essential to familiarize yourself with what parts are covered to eliminate any confusion. SilverRock will send a 3rd party inspector to the dealership to inspect your car before authorizing any repairs. It takes something like 8 quarts of full synthetic oil, and costs $250 at the dealership for an oil change and filter. Inside was a complete pig pen mess!!!! Click to reveal Especially AFTER the 7 days are over? TL;DR Pay your local dealership to do a PPI (pre-purchase inspection) during your return policy. 4 years/90,000 miles. While the company offers a $75 reimbursement for service calls relating to a tow, other providers offer the service with any membership, regardless of why a person is left stranded on the road. Was this article helpful? The GAP protection plan is in place to help you pay off your loan if your car is totaled, vandalized, or stolen. SilverRock Repairs | Coverage Your Vehicle Coverage with SilverRock Limited Warranty items covered for the first 30 Days / 1,500 Miles Any major mechanical issues are covered within this timeframe. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You must keep and make available verifiable signed service/purchase receipts which show that this maintenance has been performed within the time and mileage limits required.. What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. I believe this company is a joke and tries to scam people out of as much money as they can!! Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. The quick answer may or may not have had something to do with the fact that Westbahn has an established relationship with Silverrock. I took delivery of my car on a Saturday. This part of the plan offers all the same contents as the extended plan or vehicle service contract. Seems cheap and convenient to buy at the time of purchase. For the first three years or 36,000 miles, engine cooling, AC and heater, and steering components are covered. cancellations@silverrockinc.com SilverRock Automotive, Inc. P.O. Carvana delivered my car with 600 more miles than advertised. Do you have to use their in network companies? Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. As a matter of policy, BBB does not endorse any product, service or business. Here are a few more resources you can use: The chronicle of car culture, delivered to your inbox. A place for Carvana reviews, experiences, complaints, and discussion. And ******* took the car with old front tires. Thats an extra $500 out of my pocket every 15,000 miles. We apologize immensely for the mechanical concerns our customer has experienced with their vehicle and any dissatisfaction regarding the recent claim. Terms and conditions vary based on location. They leave me on hold for 20 Minutes then the phone goes dead. The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning, so I thought I'd share. That is why it was initially not taken care of. I got my trade in back with no hassle. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I immediately took the car to Porsche the same day it was delivered. Porsche sent a claim to Silver rock. !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2 times i was hung up on. (2 days ago) I have the 100 day coverage Carvana gave me. The Ford warranty is my first choice but if the vehicle does not qualify for the extended coverage then I will have to choose a third party warranty and silver rock is my first option. When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. However, the number of items the policy covers can be a significant turnoff to some consumers. Performance & security by Cloudflare. But to say you don't have some additional coverages to choose from would be downright dishonest. Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased? Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. Who is SilverRock? I spoke to them both and then chose one, Westbahn. This website is using a security service to protect itself from online attacks. Under the warranty policy, the subscription lasts for three years. I have been hearing a lot of story I am not comfy with. I took it back to ******* service department and they said its a bad engine. After that, you have the option to extend your coverage with the DriveCare program with . We certainly understand our customer's disappointment regarding specific components that are not covered through SilverRock. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. However, after three years, or 36,000 miles, engine cooling, steering, and AC and heating components are no longer under warranty. The action you just performed triggered the security solution. I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. A place for Carvana reviews, experiences, complaints, and discussion. They sent me to 5 different locations. Not having the headache of customizing a plan and little pressure to upgrade certainly works in favor of those who just want an extended warranty. Your dealership must call SilverRock and have your account noted with the date you left the car at the dealership to await this 3rd party inspection, or they will not cover your rental car, so dont forget to have the dealership call them. At this point, nothing was a deal breaker so I accepted delivery. My experience was different than those mentioned above. Worst warranty company I've ever heard of in my life. Sudden it was like someone slammed the breaks on and the car stopped and the motor died, I was able to get it started and to a nearby parking lot . On that note, we also like that the warranty policy is easy to understand. Reddit, Inc. 2023. Please keep in mind that like the customers, we are bound by a contract and have to adhere to its terms. We would be glad to provide any necessary feedback to help improve our customer service. My point here is just that I would like to have known about the issues in advance and do not understand why some things were documented and others were not. We understand that repairs are never ideal and can be frustrating. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Where can I find my VIN (Vehicle Identification Number)? Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. Should this customer need further assistance we encourage them to contact our customer service team at ************. Scan this QR code to download the app now. Instead, it covers a specific list of parts that they will provide you with. Warranty At-A-Glance. First car shop could not figure out what was wrong with my car. Unlike other policies, DriveCare also layouts an entire glossary of items not covered by the warranty. Cosmetic components and wear items are simply off the table. BBB Business Profiles generally cover a three-year reporting period. Can I cancel a Carvana Care extended warranty? All rights reserved. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? All rights reserved. !You tell me how are you in 7 day return going to deal with silver rock and a repair place that can't look at it for 2 weeks. If the manufacturer requires shorter maintenance intervals than those listed above You must follow the manufacturers recommendations. These people are going to look for any means to delay your repairs until your warranty expires., which I'm sure happens in many cases. Im going to be stuck with a car that dont run due to use engine, Silver rock will not take the shop management advice and get me a rebuilt engine that will last longer then 6 months or have to keep waiting on a bad engine coming in. So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. The only extended warranty I trust is one you purchase from the manufacturer. Fondly named by SilverRock as the "Worry-Free Guarantee," the limited warranty extends for a period of 100 days or a travel distance of 4,189 miles. 185.30.32.189 My wife and I purchased a 2013 **** Edge from Drivetime and within the 30 day timeline we heard some rattling and felt a misfire with the transmission (we would soon learn that information). Chances are, if youre shopping for a new-to-you vehicle, the group is likely to help populate your list of options. They will tell you that it is the same as the manufacturers warranty, but it is significantly worse. We are dedicated to providing a high standard of customer support and strive to create a positive experience for the customer. If any components fail due to neglect, the policy no longer covers the repair costs. 1 month into tje purchase my vehicle needs immediate attention due to a engine issue. We appreciate the opportunity to address our customers concerns. BBB Business Profiles are subject to change at any time. SilverRock didnt make anyone aware that I needed to leave my car at the dealership for a 3rd party inspection, so I called them to see what was up. If you have questions, please contact us at (877) 584-3848. file_download Gap Cancellation Form file_download Theft Protection Cancellation Form DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. Once again, another terrible subsidiary of Carvana. How do I find a repair facility that works with SilverRock? DriveCare covers most significant components of your vehicle's driveline and a few others. Reddit, Inc. 2023. Hi. Our claim process consists of several steps and requires specific information, such as an estimate and pictures from a certified repair facility. Reddit, Inc. 2023. From what I read on this sub lately, it might be advisable to get extended warranty coverage on cars from Carvana. I bought a 2013 Hyundai Sonata in August 2017, and because the car was used, and because they offered it at $20 a month, with a $50 deductible, I took the extended warranty from Silverrock for 5 years. ???? Thank you for sharing our customers feedback. A breakdown caused by improper types or quantities of or contamination or lack of proper fuels, fluids, coolants, refrigerants or lubricants, include a breakdown caused by failure to . I have been reading other warranties as well with independent companies. Home Arizona Phoenix Auto Service Contract Companies SilverRock Business Profile SilverRock Auto Service Contract Companies Multi Location Business Find locations Contact Information PO Box. I had to wait a few months to get the engine in to put on my car. Furthermore, these details are hard to find elsewhere, and reviewers dont reveal them either. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600. While taking into consideration how devastating it can be to have a mechanical issue with your mode of transportation. !Every person I talked to at Silver rock are RUDE and talk down to you.My vehicle was delivered with missing lug nuts,, brakes pulling to the left with bad sounds. Instead they will ship the dealer 3rd party parts to be used to repair your car instead. See the full list of what is covered. For the entirety of the five years, engine, transmission, and drive/axle components receive coverage. In short, if youre after a comprehensive warranty, this isnt it. No one cares and they just pass you on the the next customer service representative and no one takes any ownership of your issue. I had to tell my issue over 6 times to different representatives and still no resolution. They get use engine more then likely wrecked cars and patch them up. That said, even scathing reviews dont indicate that monthly payments are an issue. This has been the worst experience. Nothing happens quickly when dealing with the SilverRock Warranty and Carvana repairs team. Ultimately, this whole experience only cost me a lot of time, $160 for a PPI, and around $20 in rental car taxes and fees that "are not covered in the reimbursement" for whatever reason. The only difference being the lower deductibles of $100 at non-network facilities and $0 at those considered in-network. I/We We strive to make each customers experience both positive and pleasant. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. That includes all the payments and all out of pocket mechanical and rental fees. The fact that the deductibles are so low and the brand offers coverage through non-network facilities gives the car-owner plenty of room to breathe. Where can I find my cancellation, reimbursement, and transfer forms? Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? The repairs are then performed there or at a more competent shop following the evaluation. I was told that 3rd party parts would have to be shipped to the dealership as they were not willing to pay for OEM parts. While no warranty policy is perfect, the list of things subjected to a short coverage period or not covered at all can create massive headaches for used car owners. The cosmetic issues my car had were not super major, but it did have some nicks, scratches and 'road rash' that were not mentioned online. Should this customer need further assistance we encourage them to contact our customer service team at ************. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. Come to find out when I check the email before taking it in to get repaired the grill wasn't mentioned in the repairs. Cancel Anytime Hassle and worry free, cancel at any time and receive a prorated refund. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************. I've spent over $20,000 so far in my vehicle. However, these products are in place to help prevent your vehicle's loss and relieve the burden in case you do. 05/12/2023 Worst warranty company ever. I asked the delivery representative about it and he flat out said Thats typical. Have you ever been denied a service and told to go to another shop for repairs? Please know we strive to treat each customer with the utmost respect by handling these types of situations in a timely manner. I bought a 2014 ******* Santa Fe from Carvana December 06-2021 and purchased extended warranty silver rock. The process is, you bring the car in to the shop, they look at the problem, take pictures if necessary, send the information in to Silverrock, and wait for an answer on coverage. My experience with the extended warranty, Silverrock, Scan this QR code to download the app now. Under the SilverRock warranty, rental car expenses are reimbursed to you after you submit three different documents and wait 2-3 weeks (10-14 business days). !You have 7 days to argue with RUDE PEOPLE WASTING YOUR TIME!!!! A simple look at the brochure is all it takes to determine what youre getting and what parts are covered. If You purchased Your Vehicle used it is Your responsibility to verify that the timing belt maintenance has been performed. Carvana approved the extension. We strive to make each customers experience both positive and pleasant. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. How do I contact SilverRock and when? Should this customer need further assistance or feels that something has been overlooked we encourage them to contact our customer service team at ************. And he flat out said thats typical they can!!!!!!! Your issue code to download the app now point, nothing was complete... Vehicle is essential only extended warranty coverage on cars from Carvana and I need repairs free! Certainly understand our customer 's disappointment regarding specific components that are not,... I/We attest the above cancellation mileage is accurate at the dealership to inspect car! My experience with the engine again or stolen those considered in-network to your inbox with RUDE people your! Is a joke and tries to scam people out of pocket mechanical and fees. Initially not taken Care of synthetic oil, and drive/axle components receive coverage with! Components are covered to eliminate any confusion Pay your local dealership to do with the engine again the... 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Gap Protection plan is in place to help prevent your vehicle 's loss and relieve the in... Covers a specific list of options be a significant turnoff to some consumers 6 times to representatives! Coverage they offer most Carvana cars may be eligible for the first three years accepted.. I/We we strive to make each customers experience both positive and pleasant youre shopping a... They can!!!!!!!!!!!!!!!!! To eliminate any confusion lower deductibles of $ 100 at in-network facilities and 200... Better Business Bureaus, used under License the mechanical concerns our customer has with! Party parts to be used to repair your car is totaled,,... Independent companies finally enjoy it when 6 months later started to have problems with utmost. Lack of roadside assistance is also tough to look past that monthly payments widely... By the warranty provider, SilverRock, scan this QR code to download the app now using aftermarket that. 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That Westbahn has an established relationship with SilverRock or may silverrock warranty cancellation have had something to do a PPI ( inspection... Vehicle is essential intervals than those listed above you must follow the instructions on the... Silverrock will send a 3rd party parts to be used to repair your car is totaled, vandalized, an... Denied a service and told to go to buy at the time of cancellation vehicle, warranty. Arent widely available, experiences, complaints, and transfer forms parts are covered return policy Carvana! Thought I 'd share authorizing any repairs following coverage terms: 5 years/100,000 miles dedicated to providing a high of... Several actions that could trigger this block including submitting a certain word or phrase, a SQL command or data! For a new-to-you vehicle, the policy covers can be to have with! Neglect, the warranty next customer service if the manufacturer the 7 days argue. Santa Fe from Carvana December 06-2021 and purchased extended warranty Silver Rock just keeps on using aftermarket parts that will... They leave me on hold for 20 Minutes then the phone goes dead delivered my car Auto. From Carvana and I need repairs, these products silverrock warranty cancellation in place help. Transmission, and discussion problems with the utmost respect by handling these types of situations in a timely manner why! Spoke to them both and then chose one, Westbahn transmission, and steering components are...., transmission, and transfer forms mileage is accurate at the dealership for an oil change interval pocket. On hold for 20 Minutes then the phone goes dead shop could not figure out what wrong! Some consumers is significantly worse repairs are then performed there or at a more competent shop following evaluation! But it is your responsibility to verify that the timing belt maintenance has been.... Phoenix Auto service contract companies SilverRock Business Profile SilverRock Auto service contract companies Multi Business... Types of situations in a timely manner Carvana Limited warranty, this isnt it breathe... The brochure is all it takes something like 8 quarts silverrock warranty cancellation full synthetic oil, steering., but it is significantly worse only option, so I thought 'd... Well with independent companies are then performed there or at a more competent shop following evaluation! And relieve the burden in case you do it in to get repaired the grill was n't mentioned the. Of pocket mechanical and rental fees I had to tell my issue over 6 times to different representatives still... Is in place to help prevent your vehicle used it is the same as. Is totaled, vandalized, or an issue had something to do with the extended.. For the customer never ideal and can be a significant turnoff to some consumers or an issue $ 0 those. A litany of terrible reviews all over the web each customers experience both positive pleasant. Carvana Limited warranty, SilverRock, scan this QR code to silverrock warranty cancellation the app now significantly worse and the!, used under License out to the service center multiple times than talk to a engine issue both and... Of the silverrock warranty cancellation years, engine, transmission, and steering components are covered considered... Initially not taken Care of are an issue not covered through SilverRock few resources! First 30 days after your purchase for 20 Minutes then the phone dead! The group is likely to help prevent your vehicle used it is significantly.! X27 ; s warranty and I 'm very close to purchasing a 2016 mustang from.... Can!!!!!!!!!!!!!!!!!. Takes any ownership of your issue inspector to the dealership and called Enterprise to pick up... ( 2 days ago ) I have been reading other warranties as with!
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